IT Knowledge & Problem Management Intern - Bali

Join Adira Dinamika Multi Finance as an IT Knowledge & Problem Management Intern in the vibrant heart of Bali! This is a unique opportunity to gain hands-on experience in IT support, customer communication, and problem-solving within a leading financial services company. As an intern, you'll work closely with our IT team to troubleshoot technical issues, manage service requests, and provide excellent customer service.

Based in Badung, Bali, you'll be part of a dynamic team that values innovation and continuous learning. This internship offers a great chance to build your skills in IT support, customer service, and problem management, while contributing to a company that is at the forefront of financial services in Indonesia.

📋 Tanggung Jawab Pekerjaan

• Provide first-line IT support to employees and customers, resolving technical issues promptly and efficiently.
• Manage and document service requests, ensuring all issues are tracked and resolved.
• Assist in the implementation and maintenance of IT systems and software, including CRM and helpdesk tools.
• Collaborate with the IT team to identify and resolve technical problems, improving system performance and reliability.
• Offer excellent customer service, ensuring a positive experience for all users.
• Participate in training sessions and workshops to enhance your IT knowledge and skills.
• Contribute to the development of IT policies and procedures, ensuring compliance with company standards.
• Stay updated with the latest IT trends and best practices, applying this knowledge to support our operations.

🎓 Kualifikasi & Syarat

• Currently pursuing a degree in Information Technology, Computer Science, or a related field.
• Basic knowledge of IT support principles and practices.
• Familiarity with helpdesk tools such as Zendesk or Freshdesk.
• Strong communication and interpersonal skills, with the ability to work well in a team.
• Proactive attitude and a willingness to learn and adapt to new technologies.
• Ability to work independently and manage time effectively.
• Basic understanding of financial services and customer service principles.
• Fluency in both English and Bahasa Indonesia.

🛠️ Keahlian

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