Guest Relations Officer (GRO) - Luxury Hospitality Career in Jakarta Selatan

Join Sudestada Group as a Guest Relations Officer (GRO) and become the face of exceptional hospitality in Jakarta Selatan. This is your opportunity to build a rewarding career in the luxury hospitality and tourism sector, where your interpersonal skills will shine. At our upscale hotel, you'll be the first point of contact for our guests, ensuring their stay is nothing short of extraordinary.

Imagine waking up to a city that never sleeps, where every corner tells a story, and every guest deserves a personalized experience. As a GRO, you'll be responsible for delivering top-notch service, managing guest inquiries, and ensuring our guests feel valued and cared for. This role is perfect for someone who thrives in a dynamic environment and is passionate about creating memorable experiences.

We offer a competitive salary, a comprehensive benefits package, and the chance to work in one of the most vibrant cities in Indonesia. If you're ready to take your career to the next level, we want to hear from you.

📋 Tanggung Jawab Pekerjaan

• Greet and welcome guests upon arrival, ensuring they feel valued and cared for from the moment they step into our hotel.
• Manage guest inquiries, reservations, and check-ins/out efficiently using our state-of-the-art Property Management System (PMS).
• Provide exceptional customer service, addressing guest concerns and resolving issues promptly.
• Assist with room assignments, ensuring guests have a comfortable and suitable accommodation.
• Promote our hotel's amenities, services, and local attractions to enhance the guest experience.
• Maintain a high level of cleanliness and organization in the reception area, ensuring a welcoming environment for all guests.
• Work collaboratively with the housekeeping, dining, and other departments to ensure seamless guest experiences.
• Uphold our hotel's policies and procedures, ensuring a consistent and high-quality service standard.

🎓 Kualifikasi & Syarat

• Minimum of 2 years of experience in a guest relations or hospitality role, preferably in a luxury or upscale hotel setting.
• Proven ability to deliver exceptional customer service with a friendly and professional demeanor.
• Excellent communication skills, both verbal and written, in English and Indonesian.
• Strong organizational skills with the ability to manage multiple tasks and prioritize effectively.
• Familiarity with hospitality software and systems, such as Property Management Systems (PMS) like Opera or Guestline.
• Ability to work well under pressure and in a fast-paced environment.
• Passionate about creating memorable guest experiences and contributing to a positive guest review score.
• Valid SIM card and the ability to work flexible hours, including evenings and weekends.

🛠️ Keahlian

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